FAQ
<1>What should I do if we are not able to operate the machine when we receive it?
Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer's site to solve any problems.
<2>How could I get the spares on machines?
We will send extra sets of spares and accessories (such as sensors, heating bars, gaskets, O rings, coding letters). Non-artificial damaged spares will be sent freely and shipping free during 1 year's warranty.
<3>How can I ensure that I get high-quality machine?
As a manufacturer, we have a strict supervision and control of every manufacturing step from raw materials purchasing, brands choosing to parts processing, assembling and testing.
<4>Is there any insurance to guarantee I will get the right machine I pay for?
We are an on-site check supplier from Alibaba. Trade Assurance provides quality protection, on-time shipment protection and 100% safe payment protection.